Global adhesive manufacturer strengthens customer relationships with Dynamics 365
Building lasting customer relationships requires the right tools. MAPEI, a leading global adhesive manufacturer, adopted Microsoft Dynamics 365 to leverage AI-driven insights for stronger customer engagement and improved decision-making. Give this customer story a read to see the practical impact of integrating AI into CRM strategies. Reach out to Hi-Tek Data Corp. for expert guidance on Dynamics 365 solutions.
Why did MAPEI decide to migrate to Dynamics 365?
MAPEI aimed to consolidate its 90 different customized CRM systems into a single, centralized solution. The migration to Dynamics 365 was seen as a way to reduce costs and time in managing their sales, customer service, and marketing platform while also providing scalability to support future growth.
How has Dynamics 365 improved MAPEI's customer service?
With Dynamics 365, MAPEI has been able to provide more proactive service to customers by simplifying internal processes. The platform allows for a 360-degree view of customer interactions, enabling teams to handle requests more efficiently and engage customers across various channels.
What benefits has MAPEI experienced from using Dynamics 365?
Since implementing Dynamics 365, MAPEI has streamlined its operations, saving time and resources. The integration of sales, marketing, and customer service functions into one solution has allowed staff to focus more on customer needs and innovation, ultimately leading to a more effective and responsive business model.
.jpg)
Global adhesive manufacturer strengthens customer relationships with Dynamics 365
published by Hi-Tek Data Corp.
For more than 30 years, Hi-Tek Data has continued to stay ahead of the curve by offering our clients the managed IT services needed to operate and grow their businesses. We provide technology solutions so you can focus on your business. Our services will help you to identify, isolate, and improve support that is not only critical to your day to day needs, but service which will be required for your company’s future.
We provide IT services to Long Island and New York City.
Sign in with LinkedIn